Top 4 Reasons to Choose Avaya Cloud Office

Top 4 Reasons to Choose Avaya Cloud Office

Jun 7, 2023 | Business Telephone Systems, Hosted Telephone Solutions


In today’s fast-paced business environment, having a reliable and efficient communication system is crucial for success. Avaya Cloud Office is a comprehensive unified communications solution (UCaaS) that offers businesses a seamless and powerful way to connect and collaborate. This blog post will explore the top four reasons to choose Avaya Cloud Office for your organization.

Reason 1: Avaya Cloud Office is Simple to Deploy and Operate

Avaya Cloud Office simplifies the deployment and operation of your communication infrastructure, ensuring that your team can focus on what matters most—your business. With Avaya Cloud Office, you gain access to a range of features designed to enhance productivity and streamline communication:

  1. Single Number Access: Users can conveniently access their communication tools across multiple devices, including desk phones, PCs, mobile phones, and web apps. This ensures that they are always connected, regardless of their location.
  2. Professional Features: Avaya Cloud Office offers a host of professional features, including voice recording, call waiting, auto-attendant, and advanced call transfer logic. These features enable your team to communicate efficiently and deliver exceptional customer experiences.
  3. Voicemail to Email: With Avaya Cloud Office, voicemail messages can be automatically forwarded to your email, allowing you to stay on top of important messages even when you’re away from your desk.
  4. Business App Integrations: Avaya Cloud Office seamlessly integrates with popular business applications such as Microsoft Teams, HubSpot, Google Workspace, and more. This integration enables smooth collaboration and ensures that your communication tools work harmoniously with your existing workflows.

Reason 2: Avaya Cloud Office Offers Seamless Migration from Existing Avaya Systems

Migrating to a new communication system can be a daunting task, often involving a steep learning curve and potential disruptions. However, Avaya Cloud Office offers a seamless migration process that minimizes downtime and maximizes familiarity:

  1. Compatible Desk Phones: Avaya Cloud Office is designed to work seamlessly with a wide range of compatible desk phones. This means that you can leverage your existing infrastructure, reducing costs and eliminating the need for a complete hardware overhaul.
  2. Visual Voicemail: Avaya Cloud Office includes visual voicemail functionality, which provides a user-friendly interface for managing voicemail messages. This intuitive feature ensures a smooth transition and enables users to adapt quickly to the new system.
  3. Call Appearances: Avaya Cloud Office supports call appearances, allowing users to manage multiple calls simultaneously. This feature mirrors the functionality of traditional phone systems, ensuring a familiar user experience.

Reason 3: Avaya’s High-Touch Service is a Part of Cloud Office

Avaya Cloud Office is backed by Avaya’s commitment to delivering exceptional service and support throughout the entire customer journey:

  1. End-to-End Support: Avaya provides comprehensive support from the initial planning phase to deployment and ongoing maintenance. Their dedicated team ensures a smooth implementation process, minimizing disruptions to your business operations.
  2. Advanced Migration Tools: Avaya Cloud Office includes advanced migration tools that streamline the deployment process and reduce the chances of errors or setbacks. These tools enable quick and efficient migration, allowing your organization to start reaping the benefits of the new system sooner.
  3. Customer Success Manager: Larger deployments of Avaya Cloud Office are assigned a Customer Success Manager, acting as a single point of contact for all your Cloud Office needs. This personalized support ensures that you receive the attention and assistance required for a successful implementation.

Reason 4: A Proven Track Record of Telecommunications Innovation

Avaya has a rich history in telecommunications innovation, with a legacy that traces back to Bell Labs and Alexander Graham Bell himself. This heritage is reflected in Avaya Cloud Office, which is built on years of expertise and industry-leading technology:

  1. Extensive Experience: Avaya and its legacy companies have deployed hundreds of thousands of business telephone systems, earning a reputation for reliability and innovation. Avaya Cloud Office continues this legacy, offering a communication solution that is built to deliver “5 9’s” of reliability, meaning 99.999% uptime. This level of reliability ensures that your business communication remains uninterrupted, allowing you to stay connected with colleagues, customers, and partners at all times.
  2. Cutting-Edge Technology: Avaya Cloud Office incorporates the latest advancements in cloud-based communications technology. By leveraging the power of the cloud, Avaya provides a scalable and flexible solution that can easily adapt to your organization’s changing needs. With Avaya Cloud Office, you can future-proof your communication infrastructure and stay ahead in a rapidly evolving digital landscape.
  3. Innovation and Adaptability: Avaya is committed to continuous innovation, consistently refining and expanding its portfolio of communication solutions. As technology evolves and new features and functionalities become available, Avaya ensures that its Cloud Office platform remains at the forefront of the industry. This dedication to innovation guarantees that you have access to the latest communication tools and capabilities to drive your business forward.
  4. Industry Recognition: Avaya’s track record of innovation and excellence has earned the company numerous industry accolades and recognition. From prestigious awards for product innovation to industry-leading customer satisfaction ratings, Avaya’s commitment to delivering high-quality communication solutions is widely acknowledged by experts and customers alike.

By adopting Avaya Cloud Office, you are choosing a solution with a proven track record of telecommunications innovation. With Avaya’s rich history, commitment to excellence, and advanced technology, you can trust that your organization’s communication needs will be met with a reliable, feature-rich, and future-ready solution.

Avaya Cloud Office offers a compelling set of reasons to consider it as your organization’s unified communications solution. From its simple deployment and operation to seamless migration, high-touch service, and a proven track record of telecommunications innovation, Avaya Cloud Office stands out as a comprehensive and reliable choice. By adopting Avaya Cloud Office, you can empower your team with efficient communication tools, enhance productivity, and ensure seamless collaboration in today’s dynamic business environment. If you’d like to discuss Avaya Cloud Office in more depth, fill out our contact form and we can set up a meeting.

Lorie Bratten Inacom

Lorie Bratten

As Inacom’s Communications Manager, Lorie has been helping Delmarva’s organizations deploy business telephone systems for many years. In her spare time, she enjoys experiencing the Florida Keys and keeping up with her puppy Bailey.

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