Leveraging Avaya Cloud Office for Small Business Success

Leveraging Avaya Cloud Office for Small Business Success

Dec 13, 2023 | Hosted Telephone Solutions, Business Telephone Systems

Now more than ever, effective communication is crucial for small businesses to thrive and stay ahead of the competition. With the advancements in technology, traditional phone systems are no longer sufficient to meet the needs of modern businesses.

This is where Avaya Cloud Office comes in. It’s a comprehensive communication solution specifically designed for small businesses, offering a wide range of features and benefits to enhance communication and streamline operations. It also covers all the current buzzwords in small business telephone systems, namely VoIP, cloud, and hosted.

In this blog post, we will explore the various ways in which Avaya Cloud Office can transform your small business communication, simplify communication for remote employees, and maximize overall productivity. Whether you’re a small business owner, tasked with providing IT support, or a decision-maker, read on to discover how it can help your business achieve success.

Understanding the Benefits of Avaya Cloud Office for Small Businesses

Cloud Office is a cloud-based phone system that offers a range of benefits for small businesses. Powered by RingCentral and Avaya, it provides a reliable and robust Unified Communications as a Service (UCaaS) platform. With monthly fees starting at $19.99 per user when billed annually, it offers an affordable solution for small businesses.

One of the key advantages of Cloud Office is its ability to streamline business workflows and improve customer service. This is particularly beneficial for businesses with both on-site and remote team members. The platform allows businesses to manage their communications across channels in a single platform, including voice, video, chat, and messaging. This helps enhance communication and collaboration among team members, regardless of their location.

Cloud Office also offers a user-friendly interface and supports multi-platforms such as desk phones, PC, and mobile. This flexibility allows employees to easily access and use the system from various devices, increasing productivity and efficiency. With remote work arrangements growing, it’s fantastic to offer the flexibility of making a laptop or a mobile phone an extension on your small business’ telephone system.

Additionally, Cloud Office provides features such as skills-based routing and in-depth courses for better product knowledge. These advanced caller workflows help businesses optimize their customer service and ensure that customers are quickly connected to the best representative to help them.

However, it is important to note that Cloud Office has some limitations. For example, it has limited international calling capabilities and is only compatible with Avaya hardware. However, it does offer a Global Office offering in over 40 countries with multi-lingual interactive voice response (IVR) for businesses with international needs. This is usually sufficient for most small business calling needs. And really, Avaya makes some fantastic, high quality desktop phones.

Furthermore, Cloud Office supports third-party integrations with popular software like Salesforce, Zendesk, and Slack. It also offers a developer platform and open APIs for customized integrations, allowing businesses to tailor the system to their specific needs. How handy would it be if your call center agent got a screen pop in your CRM software when taking a call? That ~20 seconds per call can really add up over a number of agents and work days. In some instances, it can be the difference between hiring a new employee, or not.

Overall, Avaya Cloud Office provides a comprehensive and cost-effective solution for small businesses looking to enhance their communication and collaboration capabilities.

Exploring the Features of Avaya Cloud Office for Enhanced Communication

Avaya Cloud Office is a cloud-based unified communications suite that offers a range of enhanced communication features. What sets ACO apart is that Avaya has added several unique features to the platform not available in the vendor agnostic Ring Central platform, including patented features from their legacy telephony products. This means that customers can expect a comprehensive and robust communication solution that caters to their specific needs.

To make the transition to ACO even easier, Avaya has developed software to automate the migration process from legacy gear to the cloud. This lowers adoption costs by simplifying the process of moving away from aging hardware and transform their company with a modern phone system.

One of the key goals of enhancing RingCentral’s platform with Avaya features is to dissuade customers from choosing a competitor’s cloud telephony services. Avaya wants to provide businesses with a compelling reason to stick with their offerings by offering a feature-rich and reliable communication solution.

Another important aspect to note is that ACO is competitively priced, on par with RingCentral’s platform and many other cloud based PBX solutions. This means that customers can expect a fair pricing structure without the risk of a price war between the two companies. Avaya understands the importance of providing value to their customers without compromising on quality.

In summary, Cloud Office offers small businesses a comprehensive and feature-rich communication solution. With a focus on enhancing the platform with unique features, providing a smooth migration process, and offering competitive pricing, Avaya aims to simplify and enhance communication for small businesses.

How Avaya Cloud Office Can Transform Your Small Business Communication

Cloud Office is a game-changing solution for small businesses, offering a seamless and integrated communication and collaboration experience across multiple channels. This innovative solution is the result of the strategic partnership between Avaya and RingCentral, combining RingCentral’s industry-leading UCaaS platform with Avaya phones, services, and migration capabilities.

With Cloud Office, small businesses can enjoy a comprehensive suite of communication tools, including calling, team messaging, video conferencing, file sharing, and collaboration, all in one convenient solution. This means that regardless of where your workforce is located or what devices they use, Office ensures that communication and collaboration are effortless and efficient.

One of the key advantages of ACO is its ability to capture the benefits of cloud innovation while leveraging existing investments. This means that small businesses can enjoy the cost savings and flexibility of a cloud-based communication system without having to completely overhaul their existing infrastructure. This is particularly beneficial for small businesses that may have aging hardware or complex communication setups, as Cloud Office simplifies the transition to a modern and efficient communication solution.

Another advantage of ACO is its seamless integration capabilities. With over 200 pre-built business solution integrations, users can easily connect their favorite tools and applications with Office, further enhancing productivity and efficiency. This level of integration allows small businesses to leverage their existing investments and ensure a smooth transition to a unified communications solution.

Furthermore, Avaya Cloud Office provides small businesses with enterprise-grade features and security. This means that small businesses can enjoy the same level of quality and reliability in their communication system as larger enterprises, without the high costs and complexity associated with traditional enterprise solutions.

Simplifying Communication with Cloud Office for Remote Employees

Avaya Cloud Office video conferencing
Avaya Cloud Office offers a fantastic video conferencing solution

Avaya Cloud Office (ACO) is a powerful tool for simplifying communication for remote employees. It allows your workforce to stay connected on any device, in any location, enabling faster and more efficient collaboration. All you need to connect to your cloud telephone system is an Internet connection. ACO brings together talk, text, fax, collaboration, file sharing, and more into one cloud-based platform. This eliminates the need for separate applications and provides a single interface for users to collaborate throughout their workday, whether it’s through a desktop, mobile app, or web browser.

One of the key benefits of ACO is its ability to reduce gaps in communication and facilitate remote work. It integrates with many popular business applications, allowing employees to use the tools they are already familiar with while simplifying how they are used. Additionally, ACO offers analytics and advanced reporting features that organizations need to thrive. These features provide valuable insights into communication patterns, helping businesses make data-driven decisions to improve efficiency and productivity.

The migration process to ACO is also simplified. Phone numbers and extensions can be easily ported over to user profiles, and licensing is provided on a per-seat basis. Users have the flexibility to choose from configurations ranging from an Avaya IP hard phone to softphones via the Office app on a PC, tablet, or smart device.

For businesses currently using Microsoft Teams, ACO can be integrated with Teams through a 3rd party API. This integration allows users to maintain the familiarity of Teams while benefiting from the crystal-clear call quality provided by RingCentral, the underlying technology behind ACO. This seamless integration enhances collaboration and communication within the ACO environment.

Maximizing Business Productivity with Avaya Cloud Office

One of the key advantages of Office is its ability to seamlessly integrate communication and collaboration tools into one unified platform. Rather than juggling multiple applications and platforms, businesses can consolidate their communication needs into a single solution. This not only saves time and reduces complexity, but also allows for a more streamlined and efficient workflow.

The cloud-based nature of ACO also provides businesses with scalability and flexibility. As businesses grow and evolve, their communication needs may change. With Office, businesses can easily scale their communication capabilities up or down, ensuring that they always have the right tools in place to support their operations. In the past, on-premise PBX systems would hit often growth limits that would require expensive hardware purchases to accommodate additional users. With Avaya Cloud Office, adding an extension is a quick and easy process.

Cloud Office offers advanced voice, video, and messaging capabilities, empowering teams to communicate and collaborate effectively from anywhere. This is especially important in today’s remote work environment, where teams may be spread out across different locations. Office enables seamless communication between remote teams, ensuring that everyone can stay connected and work together effectively.

In addition to its communication and collaboration features, Cloud Office also prioritizes network security. With robust security features, businesses can protect sensitive data and ensure compliance with industry regulations. This provides peace of mind and reassurance that communication and collaboration are taking place in a secure environment.

Furthermore, ACO provides detailed analytics and reporting tools, allowing businesses to gain valuable insights into their communication and collaboration patterns. By tracking and analyzing this data, businesses can identify areas for improvement and make data-driven decisions to enhance productivity.

By adopting Cloud Office, businesses can transform their company’s communication capabilities. This unified communications solution simplifies calling, chatting, and collaborating, all within a cloud-based communications system. Whether it’s enhancing communication with remote employees or improving collaboration among teams, Avaya Cloud Office is the platform of choice for small businesses looking to enhance their productivity.

To Wrap Things Up

In conclusion, Cloud Office is a game-changer for small businesses looking to enhance their communication capabilities. With its wide range of features and benefits, ACO simplifies communication for remote employees, improves overall productivity, and ensures that small businesses can effectively compete in today’s fast-paced business world. By leveraging ACO, small business owners can streamline their operations, stay connected with their teams and customers, and ultimately achieve success. Don’t miss out on the opportunity to transform your small business communication – consider implementing Avaya Cloud Office today.

Travis Fisher

Travis is Inacom’s Executive Vice President, tasked with assisting customers with their web based marketing initiatives. He’s kinda famous for his BBQ. He lives in Easton, MD with his amazing wife, two kids, and two dogs.

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