Two Ways to Integrate Microsoft Teams and Avaya Cloud Office

Two Ways to Integrate Microsoft Teams and Avaya Cloud Office

Mar 29, 2024 | Microsoft 365, Hosted Telephone Solutions


Effective communication and collaboration are vital for the success of any organization. Microsoft Teams has become a popular choice for unified communication needs, but one of the key elements it lacks is PSTN calling for users on the Microsoft 365 E3 plan. This is where the integration with Avaya Cloud Office comes in as a smart option.

Enhancing Teams with Avaya Cloud Office

Avaya Cloud Office provides everything needed to effectively communicate using the power of the cloud. By integrating Avaya Cloud Office with Teams, organizations can unlock a new level of collaboration and productivity. You’ll get enterprise-grade, reliable voice at a lower price (savings of up to $21 per user per month) and with greater reach (availability in 46 countries), plus game-changing call features and control within a familiar Teams environment.

Using the RingCentral Embedded Dialer App for Microsoft Teams

  • Works with existing E3 licensed Users
  • Does not require an E5 License like many other solutions
  • Allows a single phone number for all communications
  • Fax and text capabilities within Microsoft Teams
  • Lower maintenance costs over time:
    • Avaya Handles your Cloud Office infrastructure
    • Microsoft handles your Teams Infrastructure

How Avaya Cloud Office + Teams Integration Works

Avaya Cloud Office can be seamlessly integrated with Teams in two ways:

  1. Use Avaya Cloud Office as an embedded dialer (no Teams phone license required): If your business has an E3 license, leveraging Avaya Cloud Office as an embedded dialer is the more cost-effective and valuable integration option, as direct routing requires purchasing an E5 license from Microsoft. You’ll be able to make and receive calls from Teams with an intuitive dialer, while Avaya Cloud Office will be expertly maintained and automatically updated on the backend, including security patches.
  2. Direct Routing (requires a Teams phone license): For those who want a Teams-only experience, direct routing connects users’ external phone lines to Teams via the Avaya Session Border Controller (SBC), connected to Avaya Cloud Office. This provides the best possible audio experience and 99.999% reliability with greater geographic reach, all at a lower price point.

If you have another Avaya solution like Avaya Aura, Avaya IP Office, or Avaya Enterprise Cloud, Avaya has Microsoft integration options for both E3 and E5 licensing for these solutions. You’ll unlock all the benefits of Avaya Cloud Office, including integration with Teams, without disrupting your existing telephony solution.

The Perks of Integrating with Avaya Cloud Office

Integrating Avaya Cloud Office with Teams offers several competitive advantages, including:

  • One number for all your communication needs, available on all devices
  • Heads-up display for viewing colleagues’ real-time availability and managing multiple incoming calls within Teams
  • Business SMS without using personal lines
  • Electronic fax capabilities
  • Robust telephony analytics without needing to purchase another license
  • Integration with over 200 business applications from major software developers, reducing app switching and improving ease of use
  • Integration with contact center capabilities, providing a single solution for employee communications and customer interactions

By combining the collaboration of Teams with the high-performance calling of Avaya Cloud Office, organizations can create a unified, easy-to-use tool without disrupting their current work environment.

Get Started with Avaya Cloud Office and Teams Integration

If you’re ready to start saving and innovating by integrating Avaya Cloud Office with Teams, get in touch with an Avaya expert to learn more about the seamless integration process and the benefits it can bring to your organization.

Integrating Microsoft Teams with Avaya Cloud Office offers numerous benefits for IT professionals, business managers, and companies looking to enhance their communication systems. Embrace seamless collaboration and unlock the full potential of your communication systems with this powerful integration.


Travis Fisher

Travis is Inacom’s Executive Vice President, tasked with assisting customers with their web based marketing initiatives. He’s kinda famous for his BBQ. He lives in Easton, MD with his amazing wife, two kids, and two dogs.

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