Managed IT Services for SMBs

MANAGED SERVICES FOR SMALL to MEDIUM BUSINESSES

As your Managed Service Provider, Inacom adopts a forward-thinking approach to managing your computer network

Inacom helps organizations by remotely managing the devices on their computer network. Our customers are small and medium-sized businesses, non-profits, healthcare practices and local government agencies. We focus on their business technology so that their employees can focus on customer service, production, and business operations.

Most other MSPs require strict adherence to their systems and policies. Rather than becoming your partner, they’re enforcing their will upon your users. We build our IT support program around your needs and your business processes:

• we’re flexible to user expectations
• we educate to create positive outcomes and improvement
• we’re innovative and can modify service delivery when necessary.

With our broad portfolio of IT Services and Solutions, we’re Delmarva’s provider of choice.  From our office in Salisbury, MD we service the entire Peninsula.

We Love Co-Managed Services!

We recognize the value of IT professionals and can take over the tedious and time consuming tasks that are a drag on their day. We can help monitor and manage your network and data center, whether it’s in person or online. You can then concentrate on improving your business.

We can also help to fill staffing gaps and supply specialized skillsets during larger deployments. Use one of our Technicians, Administrators, or Engineers just as much as you need them. Enjoy a cost savings vs. recruiting and hiring another full time team member.

INACOM’S SMALL BUSINESS MANAGED SERVICES ARE FOCUSED AROUND THESE CORE ACTIVITIES:

Remote Help Desk Support

We designed our Remote Help Desk for swift resolution of user issues during regular working hours. If your team member faces a problem or has a question, they can raise a ticket to our support desk. We guarantee immediate help from our support desk technicians. Our Desktop Support Technicians typically resolve most support desk tickets within the same day.

Remote Help Desk is the core foundation of managed services for small businesses. We provide you with access to a team of desktop support professionals, dedicated to rapidly resolving computer problems.

For larger organizations with dedicated IT Staff, our help desk can cover the Level I and Level II tasks. Our ticketing solution and low-level desktop support functions can help save time for important tasks and special projects.

Remote Monitoring and Maintenance (RMM)

Ensuring high systems availability requires monitoring systems for signs of trouble, and addressing them before the system goes down. Let us keep an eye on your IT assets and address the little problems before they impact productivity. Network monitoring and computer maintenance can ensure your business systems are up and running 24/7.

Data Backup and Disaster Recovery Plans

Our data backup solutions are constantly gathering and backing up critical information from your systems. We create backup and disaster recovery processes tailored to your budget and posture.

We help you define the important data from desktops, servers, remote users, and remote datacenters. Then we design systems to back this data up securely. Data restoration can take place in the cloud or on loaner equipment, depending on the circumstances.

Data Security Solutions

Inacom provides cybersecurity solutions encompassing the endpoint, network boundary, cloud, and identity-related areas such as Active Directory and Azure Active Directory. Artificial Intelligence enhances response speed and provides one-click solutions to prevalent threats. We improve the network security posture of your organization while reducing workloads for your staff.

Managed Print

As a Sharp dealer, Inacom has a broad line of MFPs and laser printers to build a fully managed print environment. 

Our Document Activity Analysis helps you right size your printing fleet and identify opportunities to save time and money.

Managed WordPress

Nearly two thirds of the Internet’s websites run WordPress, with good reason. This system makes it easier for people who are not developers to update their own content on the web. It is a powerful content management system that has made the web more accessible. 

Most organizations do not have the technical expertise to run their website in an efficient manner, however. Inacom’s Managed WordPress provides that technical expert. Let us handle:

• Web Hosting
• Plugin and Core Updates
• Site Backups
• Managed Security
• Licensing

Choose Inacom for Locally Managed IT Services

Interested in understanding how Inacom can assist your business as a Managed Service Provider? Contact us at 410.543.8200 to arrange a no-cost, no-commitment consultation.