Managed Services

Managed Services help your organization improve IT Service Delivery

As your MSP, Inacom takes a proactive posture to running your computer network

A Managed Service Provider (MSP) is a third-party company that remotely manages a customer’s information technology (IT) infrastructure and end-user systems. Small and medium-sized businesses (SMBs), nonprofits and government agencies often hire MSPs to perform a defined set of day-to-day services and manage the business computing experience.

One major differentiator with Inacom’s Managed Service offerings are that we’re able to customize our role within your organization to meet your business objectives.  Many MSPs require strict adherence to their defined standards, and that often creates processes that are difficult for end users to adapt to. 

We’re also happy to split our responsibilities with your internal IT department.  Some providers are leading with outsourcing as a way to reduce the organization’s headcount.  We recognize the value of internal IT professionals and understand the financial reality that it’s extremely expensive to staff an IT department with all the skills you need and all the idle time necessary to provide quick resolution to trouble tickets.

Inacom’s Managed Services are focused around these core activities:

Remote Help Desk Support

Above all, we’re a service organization.  We exist to help users be more productive through the use of business technology.  Our Remote Help Desk is always staffed and available to support your end users.  When your employee has a question or problem, they can file a help desk ticket or place a phone call and receive timely support from one of our technicians working the help desk.  We have several remote support options ready to allow our technicians secure access to your user’s computer.

Growing organizations with dedicated IT Staff can lean on Inacom’s Remote Help Desk to help them deal with changing workloads or skill gaps within their department.  We can provide the ticketing solution and the low level desktop support functions, helping them to save up more time for serious matters and special projects.

Remote Monitoring and Maintenance (RMM)

Ensuring high systems availability requires monitoring systems for signs of trouble, and addressing them before the system goes down.  We can track system availability, resource utilization, patch status, and other key metrics to spot potential failures and volnerabilities before they cause an outage.  Monitoring and Maintenance acitivities can help keep your business systems up and running 24/7.

Data Backup and Disaster Recovery

Our data backup solutions are continuously gathering and backing up critical information from your systems.  Our restoration and disaster recovery processes are tailored to your budget and posture.  We can capture data from desktops, servers, remote users, and remote datacenters.  Computing can be designed in a redundant, high availability scenario.  Restorations can take place in the cloud or on our loaner equipment.

Data Security

Inacom offers data security solutions that cover the endpoint, the network perimiter, cloud, and identity based surfaces like Active Directory and Azure Active Directory.  Artificial Intelligence offers improved response times while offering one-click resolution to common threats.  Workloads are reduced for your IT staff, and response times are minimized.

Managed Print

As a Sharp dealer, Inacom has a broad line of MFPs and laser printers to build a fully managed print environment.  Our Document Activity Analysis helps you right size your printing fleet and identify opportunities to improve document management or eliminate paper based workflows with a completely digital experience.

Managed WordPress

Nearly two thirds of the Internet’s websites are powered by WordPress.  It’s a very powerful content management system that can be used to democratize the web.  And while many organizations are able to handle content updates themselves, they lack the technical expertise to run their website in an efficient manner.  Inacom’s Managed WordPress service handles the web hosting, licensing, updates, and backups for just a few dollars a day.

Want to learn more about Inacom’s ability to support your business as a Managed Service Provider?  Give us a call at 410.543.8200 and schedule a free, no obligation consultation.